Return & Refund
Return & Refund Policy – Muupa
At Muupa, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to assist you.
Returns
Eligibility:
Items must be unused, in their original condition, and returned in the original packaging within 30 days of delivery.
Process:
- Contact us at 📧 infos@muupa.com with your order details and the reason for the return.
- We will provide you with a return authorization and shipping instructions.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Inspection:
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
Processing Time:
Approved refunds will be processed within 7 business days, and the amount will be credited back to your original payment method.
Non-Refundable Items:
- Gift cards
- Items marked as “final sale”
Exchanges
We do not process direct exchanges. If you wish to replace an item, please initiate a return and place a new order for the desired product.
Damaged Or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.
Contact Us
If you have any questions or need assistance, please reach out:
📧 infos@muupa.com
📞 0617295640
Thank you for choosing Muupa. We’re committed to ensuring your shopping experience is smooth and enjoyable!