Frequently Asked Questions
Welcome to Muupa’s Frequently Asked Questions
If you can’t find the information you’re looking for, feel free to contact us at 📧 info@muupa.com or 📞 0617295640.
How do I place an order?
Placing an order is simple:
- Browse our collection and select your desired product(s).
- Add the item(s) to your cart and proceed to checkout.
- Enter your shipping details and complete the payment.
- You’ll receive a confirmation email shortly after.
Do you offer worldwide shipping?
Yes! We provide free worldwide shipping on all orders.
How long does delivery take?
Delivery times depend on your location but generally range between 7-14 business days.
Can I track my order?
Absolutely. Once your order is shipped, you’ll receive an email with a tracking number to monitor its journey.
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original condition. Simply contact us at 📧 info@muupa.com to initiate the return process.
How can I request a refund?
Refunds are processed after we’ve received and inspected your returned item. Approved refunds will be issued within 7 business days to your original payment method.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout.
Can I change or cancel my order after it’s placed?
If you need to modify or cancel your order, please contact us as soon as possible. Unfortunately, changes or cancellations are no longer possible once the order has been shipped.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 7 days of delivery with photos of the issue. We’ll arrange a replacement or refund at no additional cost.
How do I contact customer support?
You can reach us via:
📧 Email: infos@muupa.com
📞 Phone: 0617295640
Thank you for choosing Muupa. We’re here to make your shopping experience as seamless and enjoyable as possible!