
The Muupa guarantee
30-day returns
Shop with confidence. Eligible items can be returned within 30 days of delivery when they are unworn, unwashed and in their original condition with tags attached.
Clear, dependable service
- 30-day return window
- Tracked delivery
- Secure checkout
- Support from Monday to Friday
Frequently asked questions
When will my order arrive?
Muupa offers free tracked shipping. You will receive a tracking number by email as soon as your order is on its way.
Can I return my order?
Eligible items can be returned within 30 days of delivery. Full conditions are listed in our return policy.
How do I track my order?
When your order is dispatched, we email a tracking number. Please allow 24–48 hours for tracking events to update.
What if my parcel is delayed?
Courier or seasonal delays can happen. If your order is delayed, contact support@muupa.com so our team can help.
How is payment protected?
Checkout is encrypted and payment options are shown securely at checkout. We never ask you to send payment details by email.
Which currency will I be charged in?
Prices and checkout use the active Shopify market for United Kingdom (GBP).
How can I contact Muupa?
Email support@muupa.com. Customer support hours are Monday to Friday, 09:00–17:00 GMT.
Free tracked delivery
Free standard delivery to the United Kingdom and United States. Tracking is emailed after dispatch.
30-day returns
Return eligible items within 30 days of delivery. Customer-paid return shipping applies.
Secure payments
Encrypted checkout with the payment methods available for your selected market.
