Frequently Asked Questions (FAQ)
Shipping
How long does delivery take?
Standard delivery time is 9–11 business days, including processing.
Do you offer free shipping?
Yes, free standard delivery is available on all UK and US orders.
Where do you ship?
We currently deliver within the United Kingdom and the United States.
Returns & Exchanges
Can I return an item?
Eligible items can be returned within 30 days of delivery. Products must be unused, undamaged and returned with their original packaging and included accessories.
Who pays for return shipping?
The customer pays for return shipping unless the item is faulty or incorrect.
Products
Where can I find product details?
Dimensions, materials, compatibility and care information are listed on the relevant product page where applicable.
What if my item arrives faulty or incorrect?
Contact us within 30 days of delivery with your order number and clear photos so our team can help.
Payments & Orders
Which payment methods do you accept?
Available secure payment methods are shown at checkout.
Can I change or cancel my order?
Email support@muupa.com as soon as possible. Orders are processed quickly, but we will do our best to assist.
Will I receive tracking?
Yes. Once your order has been dispatched, we will email you a tracking number.
Customer Support
Email: support@muupa.com
Phone: +44 20 4577 2480
Customer Support Hours: Monday to Friday, 09:00–17:00 (GMT)